Refund Policy

1. General Policy

Selfio provides a service-based platform, and our offerings may include subscription plans and usage-based billing.

Due to the digital nature of our services, all purchases are generally non-refundable.

However, we will consider all refund requests individually.

2. Refund Eligibility

A refund may be considered under the following conditions:

• Technical issues: Verified system error prevented access to paid features or completion of a service.
• Video not delivered: Final video was not delivered within 48 hours since your request or AI video editing was not started at all.
• Duplicate payment: You were charged more than once for the same service.

We may request logs, account information, or other relevant details to verify the issue.

3. How to Request a Refund

To request a refund, please contact us within 14 days of the payment:

Email: team@selfio.me

Please include:

• Your account email
• Payment reference or invoice number
• Brief description of the issue

We usually review and respond to your request within 3 business days.

4. Non-Refundable Situations

Refunds will not be issued for the following reasons:

• Change of mind after using the service
• Failure to understand how the platform works
• User error during recording, uploading, or project setup
• AI video editing that has already started

5. Disputes

If you believe a charge was made in error, we encourage you to contact us directly before initiating a chargeback. We're happy to resolve issues directly and promptly.

6. Policy Changes

This Refund Policy may be updated at any time. The latest version will always be available on this page.

7. Contact

For all questions and refund requests, please write us to team@selfio.me.